Who we are
Coffee Roaster Services Ltd (“we”, “us”, “our”) provides commercial coffee roaster sales, servicing, repair, installation, training, consultation and related support across the UK.
Registered correspondence address: Bishopstone, 36 Crescent Road, Worthing, West Sussex, United Kingdom, BN11 1RL.
For privacy questions, email admin@coffeeroasterservices.co.uk.
What we collect
We only collect information needed to respond to enquiries and deliver our services. Depending on how you contact us, that may include:
- Name, business name, email address, phone number and WhatsApp contact details
- Details you provide about your roaster, site, service needs, finance enquiry or white-label requirements
- Messages sent via our website forms, email or WhatsApp
- Basic technical data such as browser type, device and pages visited (via hosting and analytics tools)
How we use it
We use personal information to:
- Reply to enquiries and arrange servicing, repairs, installations, sales or consultation
- Provide quotes, valuations and finance introductions where requested
- Manage ongoing customer relationships and service records
- Improve our website and understand how it is used
- Meet legal or regulatory obligations where required
Legal basis
We process personal data where it is necessary to take steps at your request before entering a contract, to perform a contract with you, where we have a legitimate interest in running and improving our business (balanced against your rights), or where you have given consent (for example, optional marketing).
Sharing information
We do not sell your personal information. We may share it with trusted providers who help us operate, such as email delivery, website hosting, analytics, or finance partners (for example Aspire Asset Finance Ltd) when you ask us about finance options.
We may also share information if required by law, or to protect our rights, customers or property.
How long we keep it
We keep enquiry and customer information only as long as needed for the purpose it was collected — typically while we are corresponding with you, delivering a service, or meeting record-keeping obligations — and then delete or anonymise it.
Your rights
Under UK data protection law you can ask to access, correct, delete or restrict the personal data we hold about you, and object to certain processing. You can also complain to the Information Commissioner’s Office (ICO) if you are unhappy with how we handle your data.
To exercise your rights, email admin@coffeeroasterservices.co.uk.
Cookies and analytics
Our site may use essential cookies needed for it to work, and analytics tools (such as Vercel Analytics) that help us understand traffic in aggregate. You can control cookies through your browser settings.
Changes
We may update this policy from time to time. The “last updated” date at the top of this page will change when we do.